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Noridian and WPS Establish COVID-19 Hotlines to Assist Providers

Shasta McClary

December 03, 2020

Noridian and WPS fiscal intermediaries have established COVID-19 hotlines to assist providers with many COVID-19 related issues. Customer services representatives will be available from Monday-Friday from 8 a.m.-6 p.m. CDT. This hotline will answer questions on provisional billing privileges and enrollment flexibilities afforded by the COVID-19 waiver for health care facilities and providers, as well as on accelerated payments related to COVID-19.

These hotlines are exclusively for those topics listed above. It should not be used for normal billing inquiries, etc. 

Noridian Hotline Information

1-866-575-4067

Monday-Friday 8am-6pm CST

Noridian COVID-19 Resource Link

WPS Hotline Information

1-844-209-2567

Monday-Friday 8am-6pm CST

WPS COVID-19 Resource Link

As always, our team at Mueller Prost is monitoring the HHS, CMS, AHCA, LeadingAge, and NAHC forums to ensure our clients care is kept current and you can act proactively. We are here to assist with questions and will continue to provide additional resources for providers as they become available.

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